Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the 7Konto closed-loop payment platform and related services (collectively, the "Services") provided by PayForSay s.r.o. ("we," "us," or "7Konto"), a company registered in Slovakia (Company ID: 54 455 073, VAT ID: SK2121683322).

By accessing or using the Services, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, do not use our Services.

2. Description of Services

7Konto provides a closed-loop payment platform that enables businesses to issue and process:

• Digital gift cards
• Prepaid balance accounts
• Coupons and promotional offers
• Corporate accounts (B2B2E programs)
• Loyalty and stored value programs

Services include the platform infrastructure, wallet card generation (Apple Wallet, Google Wallet), transaction processing, administrative tools, reporting, and customer support.

3. Account Registration

To use our Services, you must:

• Be at least 18 years old and legally capable of entering into contracts
• Represent a registered business or organization
• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

You are responsible for all activities under your account. We reserve the right to refuse service, suspend, or terminate accounts at our discretion.

4. Free Pilot

We offer a free 30-day pilot to new customers. Pilot terms:

• Duration: 30 days from activation, or up to 10,000 operations, whichever comes first
• Full platform access with configuration and training support
• No credit card required
• No obligation to continue after the pilot period
• Your data remains accessible during pilot and for a reasonable transition period afterward

At the end of the pilot, you may choose a paid plan to continue or discontinue Services. If you discontinue, we will archive your data according to our retention policy.

5. Fees and Payment

Paid plans and fees are described on our Pricing page. Payment terms:

• Monthly plans are billed in advance and non-refundable after use
• Overage fees are billed monthly in arrears based on actual usage
• Annual plans (where applicable) provide discounted rates paid in advance
• Enterprise contracts have specific terms in the master service agreement
• All fees are exclusive of applicable taxes (VAT is added where required)

Failure to pay may result in service suspension after reasonable notice. We reserve the right to update pricing with 30 days advance notice for existing customers.

6. Customer Responsibilities

You agree to:

• Use Services in compliance with applicable laws and regulations
• Not use Services for illegal, fraudulent, or harmful purposes
• Protect end-user data in accordance with applicable privacy laws
• Provide accurate information to your customers about closed-loop programs
• Honor obligations to your customers (e.g., accept valid gift cards, provide balances)
• Not attempt to circumvent security measures or reverse engineer our platform
• Not resell Services without prior written authorization

7. Closed-Loop Regulatory Compliance

Closed-loop payment programs operate under specific regulatory frameworks:

• In the EU: PSD2 closed-loop exemption applies to typical programs
• In other jurisdictions: equivalent exemptions or licensing frameworks apply
• You are responsible for verifying that your specific use case qualifies for applicable exemptions
• We provide guidance but are not your legal advisor — consult qualified counsel for your specific situation

If your intended use requires financial services licensing that we do not hold, we may decline service or require specific compliance measures.

8. Intellectual Property

We retain all rights to the Services, including software, designs, documentation, and trademarks. You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription.

You retain ownership of your data and content. You grant us a limited license to process your data solely to provide the Services.

9. Data Protection

Our handling of personal data is governed by our Privacy Policy. Where we process personal data on your behalf as a data processor, our Data Processing Agreement applies.

10. Service Level and Availability

We strive to provide reliable Services with high availability. Specific SLA guarantees are provided for Enterprise tier customers. For Starter and Business tiers, we make reasonable efforts to maintain availability but do not offer specific SLA commitments.

Scheduled maintenance will be communicated in advance where possible. Emergency maintenance may occur without prior notice when necessary to protect the Services or your data.

11. Limitation of Liability

To the maximum extent permitted by law:

• Services are provided "as is" without warranties of any kind
• Our total liability for any claim is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, special, or punitive damages
• We are not liable for damages resulting from your failure to comply with these Terms

These limitations do not apply to willful misconduct, gross negligence, or where prohibited by applicable law.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Services in violation of these Terms
• Your violation of applicable laws or third-party rights
• Disputes with your customers regarding your closed-loop programs
• Content or data you submit through the Services

13. Term and Termination

These Terms remain in effect for as long as you use the Services. Either party may terminate:

• Monthly plans: at any time with 30 days notice for the next billing cycle
• Annual plans: at the end of the term, or immediately for material breach
• Enterprise contracts: according to their specific terms

Upon termination, your access to Services ends. We provide reasonable time for data export before archival. Fees paid are non-refundable except as specifically required by law.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic. Any disputes shall be resolved in the courts of Bratislava, Slovakia, unless mandatory local law provides otherwise.

Nothing in this section limits your rights under mandatory consumer protection laws in your jurisdiction.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated with at least 30 days advance notice. Continued use of Services after changes take effect constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms: