Question 1

What is a closed-loop payment platform?

Accepted Answer

A closed-loop payment platform lets you issue and process payments within your own ecosystem — gift cards, prepaid balances, employee accounts — without routing every transaction through Visa, Mastercard, or a bank. Funds stay in your system, giving you full control over fees, data, and customer experience.

Question 2

Who is 7Konto for?

Accepted Answer

7Konto is built for staffed businesses that want to accept internal balances, gift cards, coupons, or B2B2E accounts: retail chains, restaurants, hotels, corporate meal programs, employee benefits providers, event organizers, coalition loyalty operators, property management companies, and campus environments.

Question 3

What's the difference between 7Konto and a regular payment terminal?

Accepted Answer

A regular payment terminal processes card payments through Visa or Mastercard networks. 7Konto processes closed-loop payments — internal balances stored on your platform, spent within your ecosystem. 7Konto works alongside your existing payment terminal, adding new payment types without replacing anything.

Question 4

How is 7Konto different from Starbucks-style customer apps?

Accepted Answer

Starbucks built its own custom app that customers must install. 7Konto uses Apple Wallet and Google Wallet — already on every phone. No download, no signup, no barrier to adoption. You get Starbucks-like closed-loop economics without the app development or adoption problems.

Question 5

Do I need special hardware to use 7Konto?

Accepted Answer

No. 7Konto works on your existing POS terminals from PAX, Verifone, Ingenico, and others. If you don't have a POS terminal, you can use a simple mobile app on any Android or iOS device — no dedicated hardware needed.

Question 6

What businesses benefit most from 7Konto?

Accepted Answer

Businesses with repeat customers, gift card demand, employee benefit programs, or physical locations where staff interact with customers. If your customers spend money with you regularly, or you distribute prepaid credit to employees, 7Konto is likely a fit.

Question 7

How does the customer receive a Wallet card?

Accepted Answer

The customer scans a QR code (on a poster, receipt, email, SMS, or screen), taps "Add to Apple Wallet" or "Add to Google Wallet" on their phone, and the card appears in their Wallet in about 10 seconds. No app download, no account creation, no signup form.

Question 8

Do customers need to install an app?

Accepted Answer

No. Cards issue directly to Apple Wallet or Google Wallet, which are already installed on every iPhone and Android phone. Customers never need to download anything from 7Konto or the merchant.

Question 9

Does 7Konto work with Apple Wallet AND Google Wallet?

Accepted Answer

Yes. Cards issue to both. Customers with iPhones get the card in Apple Wallet. Android users get it in Google Wallet. Same card design, same functionality, same customer experience.

Question 10

How does the payment flow work?

Accepted Answer

The most common flow: cashier enters the amount on your existing POS terminal, the terminal displays a QR code, the customer scans it with their phone camera, the transaction is processed, and the customer's Wallet card balance is updated in real time. Total time: about 5 seconds.

Question 11

Can I use my existing POS terminal?

Accepted Answer

Yes, for most terminals. Any terminal that can display a QR code on its screen works. That includes all modern PAX, Verifone, and Ingenico terminals. For deeper integration, we provide a Terminal SDK for major vendors.

Question 12

What if I don't have a POS terminal?

Accepted Answer

You can use the 7Konto mobile app on any Android or iOS device. Same payment flow — staff enters the amount, shows QR on their phone, customer scans with their own phone.

Question 13

How fast is a typical transaction?

Accepted Answer

End-to-end: about 5 seconds from cashier entering the amount to customer seeing balance updated. The 7Konto ledger processes transactions in under 200 milliseconds — the rest is UI and QR scanning.

Question 14

What happens if the customer's phone dies?

Accepted Answer

Customers can access their card details via web browser or ask staff to look them up via the admin panel. Physical backup cards can also be issued if the merchant wants. The card and balance exist on 7Konto's servers, not just on the phone.

Question 15

Can customers use their card offline?

Accepted Answer

Not for payments — the platform needs to verify balances in real time. But viewing the card, checking balance, and reading transaction history all work offline (from the last synced state).

Question 16

Does 7Konto handle online payments, or is it POS-only?

Accepted Answer

Both. The same balance works at a POS terminal and in an online checkout. We provide a checkout widget for merchant websites, and we embed directly into PSP gateways as a payment method. One admin panel, one transaction ledger, one reporting stream — offline and online together.

Question 17

How does the online checkout widget work?

Accepted Answer

Merchants add the widget to their checkout page with a one-line JavaScript embed. When a customer picks "Pay with 7Konto", they authenticate in one of four ways: (1) scan their Wallet card, (2) receive an SMS code or Flash-call to their phone, (3) enter an email one-time code, or (4) log in with their corporate ID for B2B/B2E accounts. The widget then debits their 7Konto balance and returns success to the merchant.

Question 18

Can 7Konto appear inside our existing payment gateway checkout?

Accepted Answer

Yes — this is one of our primary integration paths. 7Konto shows up as an additional payment method inside your PSP's checkout, alongside cards, wallets, and other methods you already offer. Merchants using your gateway see "Pay with 7Konto" automatically appear at checkout. No code changes required on the merchant side — we integrate once with your gateway, and every merchant on your platform benefits.

Question 19

Do merchants need to change anything on their websites?

Accepted Answer

It depends on the path. (1) If they use a PSP that has integrated 7Konto — no changes at all. "Pay with 7Konto" just appears as a new payment method. (2) If they want the standalone widget directly on their site — they embed a small JavaScript snippet, typically one line of code. (3) For deep custom integrations, the API is available.

Question 20

How does 7Konto know if a customer is B2C or B2B/B2E online?

Accepted Answer

Smart account detection at checkout. When a customer authenticates (via Wallet, phone, email, or corporate ID), the platform routes them to the right account type: personal gift cards and loyalty balances for consumers, corporate credit lines or employee allowances for B2B/B2E users. Same widget, different account routing — automatic.

Question 21

What's the "Starbucks model for banks"?

Accepted Answer

Starbucks holds ~$1.5B of prepaid customer money — closed-loop economics. Their own gateway, no interchange, deep data. 7Konto lets a bank or PSP offer that same economics to their merchant portfolio, at scale, through the merchant's existing payment gateway. You stop being just a rail for fiat and start operating corporate payment ecosystems, offline and online.

Question 22

Is the online flow secure? What about PCI DSS?

Accepted Answer

The online flow doesn't handle card numbers — it handles closed-loop balance transfers between 7Konto accounts. Different regulatory regime than open-loop card processing. All communications are encrypted, GDPR-compliant, and use EU data centers by default. PCI DSS applies to card data handling, which is your PSP's domain — 7Konto sits alongside as a separate payment method.

Question 23

Can we style the widget to match our brand?

Accepted Answer

Yes. The widget accepts style tokens (colors, fonts, corner radius, button styles) and can appear in your brand palette or the merchant's. For deeper white-label control, the widget can be replaced with direct API calls into your own custom checkout UI — we support both approaches.

Question 24

How much does 7Konto cost?

Accepted Answer

Solo — $49/month for single-location businesses with 2,500 transactions included. Network — $149/month for growing networks and e-commerce with 10,000 transactions included, gift cards module and Online Checkout Widget. Scale — $349/month for large networks and franchises with 30,000 transactions included, B2B2E accounts and smart account detection. Enterprise pricing is custom for large deployments. Every new business gets a free 30-day pilot.

Question 25

What’s included in the Solo plan?

Accepted Answer

One location (up to 2 terminals), 2,500 transactions/month, Apple Wallet + Google Wallet, prepaid balances, admin dashboard, real-time balance tracking, and email support. Overage is $0.20 per transaction. Gift cards, Online Checkout Widget, REST API, and B2B2E accounts are available starting from Network.

Question 26

What’s the difference between Solo, Network, and Scale?

Accepted Answer

Network adds: gift cards & certificates module, Online Checkout Widget, REST API + webhooks, up to 5 locations (10 terminals), multi-currency, priority chat support, and 10,000 included transactions with lower $0.12 overage. Scale adds on top: commercial (B2B2E) accounts portal, smart account detection (B2C/B2B/B2E), custom admin panel domain, advanced analytics, up to 20 locations (40 terminals), phone support, and 30,000 included transactions with $0.08 overage.

Question 27

What counts as a transaction?

Accepted Answer

Top-up, debit (payment via POS, staff smartphone, or Online Checkout Widget), refund, and coupon redemption all count. Card issuance to Wallet is FREE — create as many cards as you need. Balance checks, failed transactions, and API read queries also do NOT count. Only real business operations count toward your limit.

Question 28

Are there setup fees?

Accepted Answer

No setup fee for Solo, Network, and Scale plans. Enterprise deployments may include custom onboarding fees depending on scope — always transparent, always discussed before signing.

Question 29

Can I change plans anytime?

Accepted Answer

Yes. Upgrade or downgrade at any time. Changes are prorated — you only pay for what you use. No lock-in, no cancellation fees, no long-term contracts.

Question 30

What currency do you charge in?

Accepted Answer

Public pricing is in USD. Invoices can be issued in EUR, UAH, or other currencies for Business and Enterprise customers on request.

Question 31

Do you offer annual billing discounts?

Accepted Answer

Yes, on Business and Enterprise tiers. Contact us for annual pricing — typically 15-20% off monthly rates.

Question 32

How does the free 30-day pilot work?

Accepted Answer

Every new business gets 30 days of full platform access with up to 10,000 operations included. Our team configures the platform for your specific business, trains your staff via video call, and helps onboard your first customers. All free. No credit card required. No obligations.

Question 33

Do you really configure everything for me?

Accepted Answer

Yes. During the pilot, our team handles platform configuration end-to-end: setting up your business account, designing your Wallet card, configuring terminals, setting up admin users, and training staff. You just tell us what your business does — we do the rest.

Question 34

Do I need a credit card to start the pilot?

Accepted Answer

No credit card required. We only ask for payment information if you decide to continue on a paid plan after the pilot.

Question 35

What if I exceed 10,000 operations during pilot?

Accepted Answer

We'll contact you to discuss continuation. If you're hitting 10,000 operations in 30 days, your business is clearly getting value from the platform — we'll help you transition to a paid plan smoothly.

Question 36

What happens after the pilot ends?

Accepted Answer

At the end of the 30 days (or after 10,000 operations, whichever comes first), you choose a paid plan to continue. Your data, cards, and configurations transfer seamlessly. If you decide not to continue, we archive your data and there's nothing to pay.

Question 37

Can I cancel during the pilot?

Accepted Answer

Yes, at any time, for any reason. No cancellation process, no cancellation fee, no questions asked. Just let us know and we'll archive your account.

Question 38

Who qualifies for the free pilot?

Accepted Answer

Any legitimate business with a real use case. If you have a business that could benefit from closed-loop payments, gift cards, or B2B2E accounts — you qualify. We reserve the right to decline pilots for businesses that clearly aren't a fit (e.g., single-person side projects with no revenue).

Question 39

Who can partner with 7Konto?

Accepted Answer

Banks, EMIs, acquirers, payment service providers (PSPs), processors, POS terminal vendors, and payment networks. We have a dedicated partnership program for each — you extend your merchant offering with closed-loop capabilities under your brand, offline and online.

Question 40

Do you provide both an API and a ready checkout widget?

Accepted Answer

Yes. We offer three integration paths: (1) REST API + Terminal SDK — for banks with in-house engineering who want maximum control. (2) Checkout Widget — a ready JavaScript embed for merchant websites with four one-click auth methods (Wallet, SMS/Flash-call, email, corporate ID). (3) PSP Checkout Embedding — 7Konto appears as a native payment method inside your existing gateway, no merchant integration needed.

Question 41

How does the PSP checkout embedding work technically?

Accepted Answer

We integrate with your payment gateway once. Every merchant on your platform then sees "Pay with 7Konto" auto-appear at their checkout, alongside cards and wallets. Customers pick it and authenticate via one of four one-click methods. The transaction runs on our closed-loop ledger, not through card rails. You get transaction data and revenue share on every payment. Merchant sites need zero changes.

Question 42

How do we route revenue share on online vs POS transactions?

Accepted Answer

Revenue share applies uniformly across POS and online transactions — a single percentage of every closed-loop transaction fee, wherever it originates. Detailed monthly reporting breaks down offline vs online volumes so you can see channel performance separately. Terms are transparent, no black-box calculations.

Question 43

Can merchants use online only, without accepting POS?

Accepted Answer

Yes. Online-only deployment is fully supported — e-commerce merchants can accept 7Konto through the widget or your PSP gateway without ever installing a POS terminal. Conversely, POS-only is also fine (retail without an online presence). Most merchants use both, but the platform doesn't require it.

Question 44

How does revenue share work for partners?

Accepted Answer

You get a percentage of every transaction fee generated by merchants in your portfolio — both physical POS and online checkout. Specific percentages depend on volume, merchant category, and deployment model. Transparent monthly reporting shows exactly what you're earning.

Question 45

What POS terminals do you support?

Accepted Answer

All major terminal vendors: PAX, Verifone, Ingenico, and others. For deep integrations, we provide a Terminal SDK. For lighter integrations, our QR code flow works on any terminal that can display QR codes.

Question 46

How long does partner integration take?

Accepted Answer

Six to eight weeks to pilot end-to-end. Week 1 discovery, weeks 2–4 integration (API + Terminal SDK + Checkout Widget + optional PSP embedding), weeks 4–6 pilot with 5–10 merchants across POS and online. Our engineering team works directly with yours. Sandbox environments available for testing.

Question 47

Can partners white-label 7Konto?

Accepted Answer

Yes. Full white-label options are available: custom domain, your logo and colors on admin panels and Wallet cards, your brand on merchant-facing materials, and the checkout widget styled to your palette. Merchants and customers see your brand, not 7konto.

Question 48

Do you compete with our existing loyalty or card business?

Accepted Answer

No. 7Konto is closed-loop payments and stored value — different from traditional loyalty points programs and different from open-loop card acquiring. Complementary, not competitive. We add a parallel product line with better economics for merchant categories your card rails can't serve well (gift cards, employee allowances, restricted-use aid, B2B2E).

Question 49

Do you have a REST API?

Accepted Answer

Yes. Comprehensive REST API for all platform functionality: card issuance, transactions, balance queries, reporting, admin operations, and checkout widget SDK. Available on Business and Enterprise tiers. Documentation and sandbox provided. Also includes hooks for PSP gateway integration and a Terminal SDK for POS deployments.

Question 50

Do you support webhooks?

Accepted Answer

Yes. Webhooks for transaction events, card issuance, balance changes, and administrative events. Configure webhook endpoints in your admin panel. Available on Business and Enterprise tiers.

Question 51

What terminals are compatible?

Accepted Answer

Any terminal that can display QR codes on screen — that includes most modern PAX, Verifone, and Ingenico terminals. For deeper integration, we provide SDK for major terminal vendors on Enterprise tier.

Question 52

What auth methods does the online widget support?

Accepted Answer

Four one-click methods: (1) Wallet card scan — the same card used at POS. (2) Phone — SMS one-time code or instant Flash-call verification. (3) Email — one-time code. (4) Corporate ID — for B2B/B2E users, no consumer signup needed. Merchants or PSPs can choose which methods to enable. The widget auto-selects based on account type when the customer starts checkout.

Question 53

How is online checkout different from your POS integration?

Accepted Answer

Same closed-loop ledger, different customer entry point. At POS: cashier enters amount, terminal shows QR, customer scans with phone camera. Online: customer picks "Pay with 7Konto" in checkout, authenticates via widget or PSP gateway, transaction confirms. Same balance debited, same admin panel, same reporting — different UI surface. The customer's Wallet card works in both places.

Question 54

Can I integrate with my existing CRM?

Accepted Answer

Yes, via REST API + webhooks. Common integrations: sync customer records, enrich profiles with 7Konto data, feed dashboards, feed billing systems. Popular CRMs are supported with pre-built connectors on request.

Question 55

Do you support multi-tenant setups?

Accepted Answer

Yes, on Business and Enterprise tiers. One master account can manage multiple businesses (locations, brands, franchisees, portfolio companies). Data is segregated per business. Perfect for chains, coalitions, and partners.

Question 56

Is there an SDK?

Accepted Answer

Multiple SDKs available. Terminal SDK for major POS vendors (Enterprise tier) for deep integration. Checkout Widget SDK — a JavaScript library for embedding "Pay with 7Konto" into merchant websites. Client SDKs for iOS and Android for merchants who want to embed 7Konto into their own mobile apps.

Question 57

Can I self-host 7Konto?

Accepted Answer

On-premise deployment is available on Enterprise tier only. Most customers benefit from our managed cloud infrastructure (updates, security, scaling handled by us). On-premise is offered for regulatory or specific technical requirements.

Question 58

Is 7Konto GDPR-compliant?

Accepted Answer

Yes. GDPR compliance is built into the platform: data minimization, right to deletion, right to access, data portability, consent management. EU-based data centers by default. Full Data Processing Agreements available.

Question 59

Where is customer data stored?

Accepted Answer

EU-based data centers by default, ensuring GDPR compliance and low latency for European customers. Other regions available for specific customer requirements. Data is never sold, shared with third parties, or used for advertising.

Question 60

Do you comply with PSD2?

Accepted Answer

Yes. We operate under PSD2's closed-loop exemption — closed-loop payment programs are exempt from full banking authorization requirements under specific conditions. We stay within those conditions and provide guidance to partners on how their deployments do the same.

Question 61

What about PSD3 (2026-2027)?

Accepted Answer

PSD3 is expected to tighten closed-loop regulations but grandfather existing compliant programs. We're actively tracking PSD3 developments and will ensure ongoing compliance for all partners. Structural changes are communicated well in advance.

Question 62

Is closed-loop regulated like banking?

Accepted Answer

Not typically. Closed-loop programs operate under specific exemptions in most jurisdictions (PSD2 in EU, similar frameworks in Ukraine, US, Canada). We help partners structure programs to stay within exemptions and avoid banking regulation.

Question 63

Do I need a banking license to use 7Konto?

Accepted Answer

No, for typical closed-loop use cases: gift cards, employee benefit accounts, hotel guest accounts, event payments, etc. These operate under closed-loop exemptions. For programs that might approach the boundary (e.g., very broad merchant networks), we advise upfront.

Question 64

How does 7Konto compare to PassKit?

Accepted Answer

PassKit focuses on Wallet passes only — no payment processing. 7Konto is a full closed-loop payment platform with a ledger, transaction processing, POS terminal integration, and multi-tenant billing. Cards in 7Konto have real balances charged in real-time at the point of sale.

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