Question 1

How does fuel reservation actually work — technically?

Accepted Answer

Two-phase transaction. Phase 1: attendant sends reservation request with amount. Platform checks driver limit, employer balance, other constraints. If OK, reservation is created (funds appear as "committed" but not yet spent). Phase 2: after fueling, attendant sends confirmation request with actual amount. Platform charges the actual amount, releases the excess reservation. Total time: about 5 seconds for reservation, another 5 seconds for confirmation. Works over REST API with idempotency guarantees.

Question 2

What if the attendant doesn't confirm — what happens to the reservation?

Accepted Answer

Reservations auto-expire after a configurable timeout (typically 15-60 minutes). If not confirmed within that window, the reservation is released and funds return to available balance. Also supports explicit cancellation if the attendant knows the transaction didn't happen.

Question 3

Can we support attended and self-service (unattended) stations?

Accepted Answer

Fully attended stations: yes, standard integration. Attended stations without POS terminals: yes, we provide mobile app for attendants. Fully self-service (customer pays at pump without human interaction): requires additional hardware integration with pump controllers — this is on our roadmap but not part of standard deployment. For the initial rollout, attended stations are our focus.

Question 4

What about diesel vs gasoline vs premium — how are fuel types handled?

Accepted Answer

Fuel types are configured as categories. Per-driver rules can restrict fuel types (e.g., "diesel only" or "no premium"). Reports break down by fuel type. If a station attempts to charge a driver for a restricted fuel type, the transaction is declined at reservation stage — driver can only fuel what they're allowed to.

Question 5

How does the mobile app work for stations without POS terminals?

Accepted Answer

Free 7Konto mobile app installs on any Android or iOS device. Station attendant opens the app, enters expected fuel amount, app displays QR code. Driver scans QR from their Wallet card app. Transaction is created as reservation. After fueling, attendant confirms actual amount in app. Simple, no hardware cost for the fuel network.

Question 6

What about corporate credit terms vs. prepaid?

Accepted Answer

Both supported. Prepaid: transport company preloads balance in advance, drivers spend from that balance. Credit: transport company has an agreed credit line with the fuel network (typical 15-30 day payment terms). Reservation phase checks against credit limit; monthly invoicing handles the accounting. Choose whichever works for your commercial relationships.

Question 7

How is fraud handled — what if a driver tries to fuel someone else's car?

Accepted Answer

Multiple layers. (1) Driver's Wallet card is on their personal phone — hard to share physically. (2) Attendant sees driver info (name, employee ID, photo optionally) during transaction. (3) Suspicious pattern detection: unusual volumes, unusual locations, unusual timing. (4) Employer can flag disputed transactions for investigation. (5) Complete audit trail if disputes escalate. Fraud rates are typically much lower than open-loop credit cards.

Question 8

How much does this cost for the fuel network?

Accepted Answer

Standard pricing: $149/month for the fuel network on Network tier (up to 5 locations, 10 terminals, 10,000 transactions/month). For growing fuel chains with more locations, Scale tier at $349/month covers up to 20 locations with 30,000 transactions. For large fuel networks (50+ stations, 5,000+ transactions/month), Enterprise pricing with volume discounts and unlimited locations. Fuel network typically passes cost through to transport companies as a service fee, or absorbs it as cost of doing B2B business.

Question 9

How does the bank monetize a fuel card program?

Accepted Answer

Several models: (1) revenue share on transaction fees paid by fuel networks or transport companies, (2) percentage of program volume paid by fuel networks in exchange for bringing corporate customers, (3) service fees to transport companies for accessing multiple fuel networks through one program. Specific terms discussed in commercial call.

Question 10

Can we integrate with our existing fleet management software?

Accepted Answer

Yes, via REST API + webhooks. Common integrations: sync driver records from fleet management to 7Konto, push transaction data from 7Konto back to fleet reports, unified dashboards. Popular fleet management platforms are supported with pre-built connectors on request.

Question 11

What data do we get for compliance and accounting?

Accepted Answer

Everything. Every transaction: driver, station, timestamp, fuel type, quantity, amount, reservation ID, confirmation ID. Aggregated reports: fleet-wide spend, per-driver spend, geographic patterns, time-of-day patterns, station preferences. Exportable to CSV, PDF, or via API. Full audit trail. Compliant with tax and accounting requirements in most jurisdictions.

Question 12

How do we handle a transport company that stops paying?

Accepted Answer

For credit-based accounts: after configurable overdue period, account can be suspended. Drivers' cards stop working immediately. Existing reservations are honored or cancelled per policy. For prepaid: they just can't fuel until they top up. Full audit trail supports any legal proceedings if needed. Standard collections processes apply.

Juhtimistüüp	Näidiskonfiguratsioon
Päevane maksimum	300 dollarit päevas juhi kohta
Kuukork	5000 $ kuus juhi kohta
Tehingu limiit	Max 150 $ täite kohta
Kütusetüübi piirangud	Ainult tavaline, lisatasuta
Ajaaknad	Tööaeg (6.00–20.00)
Nädalapäev	Ainult tööpäevadel, nädalavahetusi ei toimu
Jaamade valge nimekiri	Ainult konkreetsed jaamad laevastiku marsruudil
Geograafilised tsoonid	Ainult tarnepiirkonnas

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Kütusevõrgud

Transpordi- ja logistikaettevõtted

Pangad ja vastuvõtjad

Esmalt broneerige, pärast kinnitage tegelik summa

Juht saabub jaama

Reserveeri maksimumsumma

Kütus välja antud

Kinnitage tegelik summa

Hoiab ära arvelduskrediidi

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